Submit your return here with your order details. Your request will be approved automatically and you'll receive return instructions. Return shipping is at your own expense — no handling fee is charged.

For quality or order issues, select the relevant reason and upload a few clear photos. Once approved, we'll send a prepaid label at no cost to you.

Please keep your tracking details — we cannot take responsibility for items lost in transit. Please allow up to 5 business days for processing once we receive your return. You will receive a confirmation email once your return has been processed.

Full-price orders are eligible for a refund or store credit. No prepaid label is provided — return shipping is at your own expense. No handling fee is charged.

We recommend choosing a local economy tracked service for the most competitive price — we cannot take responsibility for items lost in transit. We strongly recommend checking return shipping rates before placing your order.

⚠ Please note: Olga Joan does not cover the cost of return shipping. You are responsible for all return postage costs. We strongly recommend checking international return shipping rates before placing your order.

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

Outbound (original) shipping costs are only refunded if the full order is returned. If you return part of your order, outbound shipping will not be refunded.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

All items must be returned in original condition — unworn, unwashed, unaltered, and carefully packaged. Please return garments folded neatly and placed back into their protective polybag (or similar). If items are returned without sufficient care (e.g. crumpled, damaged packaging, missing labels, or requiring additional handling), a 5% restocking fee may be deducted to cover the extra processing required.

Sale items are eligible for store credit. Refunds and exchanges are not available on international sale orders.

Sale conditions will apply to Items purchased during promotional sale events (such as our Annual Sale).

Additional conditions may apply based on your location.

Items purchased with a discount code (excluding marked-down sale items) are not considered sale items and follow our standard return policy. Store credit and refunds are issued based on the amount paid, not the original full price.

Store credit is issued as a gift card with no expiry date. The value in your local currency may vary slightly based on exchange rates at the time of redemption.

Selected styles are occasionally available for pre-order. If your order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready. If you'd prefer the available item sooner, we recommend placing separate orders.