CUSTOMER CARE
Olga Joan is run by a very small team, and every return takes time to process — from inspection and steaming to folding, packing, and restocking. We also try to encourage slower, more thoughtful purchasing where we can. We appreciate your understanding and patience with our process.
If you need help with anything, we're always happy to hear from you.
We ship to Australia and internationally. Delivery timeframes and costs vary by region. For full details on shipping options, timeframes, and any applicable fees, visit our Shipping page.
AUSTRALIAN AND NEW ZEALAND RETURNS
Australian and New Zealand customers may return items within 21 days of fulfilment. Australian orders are eligible for a refund, store credit, or exchange; New Zealand orders are eligible for a refund or store credit only. A handling fee applies unless you purchased Free Returns Coverage at checkout. For full details, visit our Australian & New Zealand Returns page.
Customers in the United States may return items within 30 days of fulfilment. Returns are eligible for a refund or store credit. Exchanges are not available. A handling fee applies unless you purchased Free Returns Coverage at checkout. For full details, visit our United States Returns page.
Customers outside Australia, New Zealand, and the United States — including Canada, Mexico, Asia, EU, and UK — may return items within 14 days of delivery. No prepaid label is provided — you'll need to arrange and cover the cost of return postage. Returns are eligible for a refund or store credit. For full details, visit our International Returns page.
Local pickup customers may return items within 21 days of receipt. Returns are eligible for a refund, exchange, or store credit, with no handling fee. For full details, visit our Local Pickup Returns page.
Have a question, need sizing advice, or just want to get in touch? We'd love to hear from you. Visit our Contact Us page or reach us directly at hello@olgajoan.co.